Return Eligibility

Products may be eligible for return if they are defective, damaged during shipping, incorrectly delivered, or significantly different from the ordered item. Products should remain unused and in their original condition whenever possible.

Return Timeframe

Customers should report return or exchange requests within 7 days of receiving their order. Requests submitted after the eligible period may not qualify for replacement or refund.

Non-Returnable Items

• Used repair tools and equipment
• Products damaged by misuse
• Special order products
• Items without original packaging
• Installed electronic components and ICs

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact SMZ Tools immediately with clear photographs of the item and packaging. Our team will review the claim and provide an appropriate solution.

Refund Process

Approved refunds are processed after inspection of the returned item. Refunds may take several business days depending on the payment method and banking procedures.

Exchange Policy

Eligible products may be exchanged for the same item or a similar alternative subject to stock availability.

Shipping Charges

Shipping costs are generally non-refundable unless the return is caused by an incorrect shipment or a verified product defect.