Information We Collect
When you visit SMZ Tools, place an order, contact us, or interact with our website or mobile application, we may collect personal information such as your name, phone number, email address, shipping address, billing information, and order details. This information helps us provide products and services efficiently.
How We Use Your Information
The information collected is used to process orders, communicate with customers, provide customer support, improve website and application functionality, manage deliveries, and enhance the overall shopping experience.
- Process and fulfill orders
- Provide customer support
- Respond to inquiries and requests
- Improve website and application performance
- Send order and delivery updates
- Prevent fraud and unauthorized activity
SMZ Tools Mobile App
The SMZ Tools mobile application provides access to our online store, allowing customers to browse products, manage their cart, and place orders. The application does not operate independently of our website and does not collect information beyond what is described in this policy.
Application Permissions
The SMZ Tools application requests the following device permissions. Each permission is used only for the stated purpose, and only when you actively choose to use the related feature.
- Camera and Storage / Photos: Used only when you choose to upload a payment screenshot or image during the order process. We do not access your camera or gallery at any other time, and we do not scan or read files on your device.
- Notifications: Used to send order status updates, delivery notifications, and occasional product announcements. This permission is optional and can be disabled at any time from your device settings.
- Internet and Network Access: Required for the application to load our online store and process orders.
What the Application Does Not Collect
- We do not collect or track your device location
- We do not access your contacts, messages, or call logs
- We do not collect data in the background when the application is not in use
- We do not sell or share your information with advertisers
Payment Information
SMZ Tools does not store credit card numbers, debit card details, or banking credentials. All payments are made through advance bank transfer, JazzCash, or EasyPaisa, and are processed directly through those channels. We only receive confirmation of payment for the purpose of order processing.
Cookies & Website Analytics
SMZ Tools may use cookies and analytics technologies to understand visitor behavior, improve website performance, personalize user experiences, and optimize functionality. These technologies help us understand how visitors interact with our website and application.
Data Protection & Security
We take appropriate technical and organizational measures to protect customer information against unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to maintain the highest level of security, no internet-based transmission can be guaranteed to be completely secure.
Third-Party Services
We may use trusted third-party providers for website hosting, analytics, shipping, payment processing, and communication services. These providers only receive information necessary to perform their services and are expected to maintain appropriate security standards.
Information Sharing
SMZ Tools does not sell, rent, or trade customer information to third parties. Personal information may only be shared when required to complete transactions, comply with legal obligations, or provide requested services.
Your Privacy Rights
Customers have the right to request access to their personal information, request corrections, or ask for deletion of their information where legally applicable. Requests can be submitted through our contact channels listed below.
Data Deletion Request
If you wish to have your account information and personal data permanently deleted from our records, you may submit a request in either of the following ways:
- Email: info@smztools.com — with the subject line "Data Deletion Request"
- WhatsApp: 0344-9643839
Please include the name, phone number, or email address associated with your orders so we can locate your records. We will process verified deletion requests within 7 working days and confirm once completed. Certain transaction records may be retained where required by applicable law or accounting requirements.
Children's Privacy
Our website, mobile application, and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, appropriate steps will be taken to remove it.
Policy Updates
SMZ Tools reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page and become effective immediately upon publication. The "Last Updated" date at the top of this page reflects the most recent revision.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
- Company: SMZ Tools (Spogmai Mobile Parts & Tools)
- Email: info@smztools.com
- Phone / WhatsApp: 0344-9643839
- Website: https://smztools.com
- Address: Sadar Plaza, 3rd Floor, Maroof Khail, Mulla Baba Road, Mingora Swat, KPK, Pakistan
Questions About Your Privacy?
Our team is available to answer questions regarding data protection, privacy practices, and customer information management.
Contact on WhatsApp